General
Contacts / Connections
Communities / Discussions
Library / Resources
General | Top
What is my username/password?
Your login username is your email address and your password is managed in your profile. If you don't know you password, click "Did You Forget Your Password?" on the login screen. If you have forgotten your login credentials or need assistance, please click
here to contact Prosper Canada.
How do I reset my password?
On the log in page, please select the link "Did You Forget Your Password?" and enter the email address associated with your account. You will receive an email with a unique link to change your password. Please note the unique link expires after 10 minutes.
You can also change your password while logged in. Open your profile and select "My Account" then select "Change Password."
How do I update my contact information?
On your profile page, please select the pencil icon next to "Contact Details" in the left column to edit your contact information.
How do I control what information is visible in My Profile?
Please navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom. After you’ve made changes, click the “Save Changes” button at the bottom of the page.
Contacts / Connections | Top
How do I find other members?
Click the "Directory” link found in the main navigation bar. The Directory lets you search for other users based on different details, including:
- First and/or last name
- Company/Institution name
- Email address
- City
- Province
Can I message other members directly?
When you perform a search in the Directory, you will see an “Send Message” button to the right of each person in your search results. Click this button to send a contact request. If you click on a person's name to view their profile, you can click the “Send Message” button below the profile picture.
How do I add contacts to my contact list?
When you perform a search in the Directory, you will see an “Add as Contact” button to the right of each person in your search results. Click this button to send a contact request. If you click on a person's name to view their profile, you can click the “Add as Contact” button below the profile picture.
Why should I add contacts to my contact list?
Creating this virtual address book makes it easy to locate and send your contacts messages through the community site to stay in touch, ask questions and build your network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.
Communities / Discussions | Top
What are communities?
Communities allow you to participate in discussions and share resources with other members. They are the main hub of activity.
What communities do I already belong to?
Go to “Communities” in the main navigation bar to view the communities you currently belong to.
How do I join/subscribe to a community?
Click on “Communities” in the main navigation and filter for “Communities I Can Join” in order to see a list of available communities. Click on the community that you wish to join and simply click "Join," then choose your preferred discussion notification delivery option.
How can I control the frequency and format of emails I receive?
Navigate to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. On that page, you can view and control your subscription options.
For each discussion, you have the following delivery options:
- Real time: sends an email every time a new message is posted.
- Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
- No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.
- Consolidated Digest: Allows you to combine multiple communities into one notification email.
How do I unsubscribe from discussion notifications?
Go to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Here, you will see a list of available communities and those to which you’ve subscribed. Select "No Email” under the Discussion Email column.
How do I respond to others’ posts?
To respond to a discussion post, navigate to the discussion post via the site and click “Reply" to send your message to the entire community. To send a message to the only author of the post, please select “Reply Privately” (located in the "Reply" drop-down menu). It is recommended to reply privately for comments like “me, too” that add little value to the overall discussion; and reply to the entire community when you are sharing knowledge, experience or resources that others could benefit from.
How do I start a new discussion thread?
On the site, go to “Create" > “Discussion Thread.” From an email for a particular discussion group, you can use the “Post Message” link located at the top of the discussion email. Each community also has a unique email address. Save that to your address book, and easily start a new post like you would a regular email.
I’m having trouble viewing the HTML email messages. How do I fix this?
If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. Be sure to add the email address "
[email protected]" to your contact list to help ensure you receive emails from our community.
Can I search for posts across all the communities?
Yes, simply enter a keyword in the search bar located in the main navigation at the top of the site. To refine your search results, select one or more facets from the menu on the left side.
How do I see a listing of all of the posts to a specific community?
Locate the community you are interested in viewing from the appropriate communities page or email. Click the name of the community to access the community's landing page, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to view the full thread.
Libraries | Top
How do I find resources that may have been uploaded by other members?
If you know which library the resource might be located in, find the affiliated community via the Communities page. Click through the community's landing page, then click on the “Library” tab . If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into a web search engine.
How do the libraries get populated?
The libraries are populated in two ways:
1. When you include an attachment in a discussion post, the system automatically places it in the affiliated library.
2. You can also upload documents directly to a library by using the “Library Entry” link found under “Create” in the main navigation or "Create Entry" button on any community's library page. Library resources are not required to be associated with a discussion thread.
How do I upload a file?
Select the “Library Entry” link found under “Create” in the main navigation or "Create Entry" on any community library page. Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next:
- Choose a title for your document, and include a description (optional). Select the library to which you’d like to upload it, and select a folder to which you’d like to upload it (optional). Then, choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Once you have completed these steps, please click “Next.”
- Upload your file.
- Select “Next” if you want to further describe your files and/or add tags to your file. Otherwise, please click “Finish” to post your library entry
What kind of files can I upload?
The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.
What are the “tags” for?
Tags are great way to organize and categorize content on the site, similar to hashtags on social media. Tags can be applied to all types of content. Tagged items are prioritized in the search results.